Shipping Information

At the time of order you will be given an estimated delivery date, once goods are ready to ship we will email you a tracking number. UK orders are shipped via Parcel Force which is next day to most parts of the UK, but can be up to a week for remote islands. Overseas orders are shipped via DHL, delivery takes between 2 – 7 days.

Returns
We hope that you are pleased with your purchase from Cactus 020 Ltd. However, we understand that there are occasions when it is necessary to return goods to us.

Goods faulty on Arrival
If your goods are faulty on arrival, you have 7 days to inform us of the fault by completing the goods returned form. When the goods are returned to us and the fault has been verified, we'll issue a full refund to you via your original payment method. Please call us on 020 78 33 34 35 or email us with details of the suspected fault and we will attempt to resolve the issues or give you instructions for returning the items. Please do not send items back to Cactus without getting authorisation as they will be refused at our logistics centre.

Goods damaged in transit
If your goods were damaged in transit, we request that you report it to us within 7 days. If goods are visibly damaged on receipt, its best to sign the delivery note accordingly.

Goods faulty within warranty period
If your goods develop a fault after 14 days, then provided your product is within its warranty period (two years as standard), you are entitled to a repair under warranty. In some cases, Cactus can perform on board service but this only applies to items professionally installed by an authorised installer and where a valid warranty form has been completed and returned.

Used stock
Please note that our used stock is sold with 3 months warranty only, and therefore any claims under the warranty after 3 months of receipt will be refused. Used stock is also excluded from the Distance Selling Directive.

If you have changed your mind
If you have simply changed your mind about your order and you wish to return your goods, then in line with the Distance Selling Directive (DSD) you can do so provided you inform us of this decision within 14 days from receipt. To exercise your cancellation right you must complete the online returns form as we do not except requests over the phone. The goods must not be opened nor used and must be "as new" when returned to us. Once you've informed us of your decision to return goods under DSD, you have a further 14 days to do so at your own expense. Once goods are received at Cactus, we'll issue a full refund for the cost of the goods to your original payment method. Please note this policy does have some limitations and does not apply to business customers. It also does not apply to any special order products, software, electronic charts or spare parts.

YOU MUST LET US KNOW WITHIN 14 DAYS IF ANYTHING IS WRONG, VIA THE FORMS ON THE WEBSITE SO WE CAN PUT IT RIGHT. THEREFORE, PLEASE DON’T PUT THE GOODS TO ONE SIDE OR HAND THEM OVER TO A BOAT YARD / ENGINEER WITHOUT CHECKING THEM. WE NEVER TAKE ITEMS BACK UNLESS YOU HAVE IMFORMED US WITHIN 14 DAYS VIA THE FORMS ON THE WEBSITE.

SO THERE IS NO CONFUSIUON OR MISUNDERSTANDINGS ALL REQUESTS FOR RETURN MUST BE DONE THROUGH THE WEBSITE, WE CAN NOT DO THIS VIA THE PHONE. STAFF ARE NOT AUTHORISED TO VIARY FROM THESE TERMS.