Cactus take great care in selecting products from
manufacturers that will offer reliable service. Occasionally,
goods do fail and we pride ourselves on a speedy and efficient turnaround time.
Most products sold by Cactus come with a minimum 2 year warranty.
Should your product fail within 14 days of receipt, Cactus
will organise an exchange upon receipt of the faulty unit. Please contact
us to diagnose the issues you may have and one of our technicians will talk you through the problem. Many issues can be resolved
over the telephone as they may be due to a faulty installation or operation
Should goods fail after 14 days of receipt, Cactus will
accept the product back for warranty repair. Where the product is returned
to Cactus for repair, typical repair times are 10 - 14
working days. Under our discretion, we may choose to repair or replace
the defective items. If the item is no longer available or no parts are
available, then we reserve the right to exchange the item for an equivalent
To return any items for warranty service, please
with details of the problem as we may be able to remotely diagnose the
cause and prevent charges being imposed for a "no fault found" return.
Once we have diagnosed the problem, we will issue you with a Return
Merchandise Authorisation (RMA) number which needs to accompany the goods
when returning them to Cactus.