You can cancel your order with Cactus anytime up until 14 days after receipt of delivery. Most items sold by Cactus follow this policy however some items can not be returned these include customised items such as programmed Electronic Charts or items with a date expiry such as.
Life Rafts / Lifejackets
We want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items and by law you have the right to cancel the purchase of most items within 14 days without giving any reason. You also have statutory rights where goods are not as described, not fit for purpose or not of satisfactory quality.
Statutory Cancellation Right
You have the statutory right to cancel your order for any reason within 14 days beginning with the day you receive the item. To exercise your cancellation right you must complete the online returns form as we do not except requests over the phone.
Our Voluntary Returns Policy
As well as your statutory cancellation rights described above, you can return most products purchased from Cactus within 14 days of receipt of the products if the products are complete and are in an unused and undamaged condition.
Please note that this returns policy does not affect your statutory rights and therefore does not affect your right of cancellation as described above.
After 14 Days
Unfortunately we are unable to take back goods either for credit or exchange after 14 days. PLEASE MAKE SURE YOU ARE ABLE TO CHECK THE GOODS AS SOON AS YOU GET THEM.
PLEASE REMEMBER STAFF ARE HERE TO HELP AND GUIDE YOU TO THE CORRECT ITEM, IF YOU ARE UNSURE OF WHAT YOU ARE ORDERING PLEASE EMAIL OR CALL US.
SO THERE IS NO CONFUSIUON OR MISUNDERSTANDINGS ALL REQUESTS FOR RETURN MUST BE DONE THROUGH THE WEBSITE, WE CAN NOT DO THIS VIA THE PHONE.
STAFF ARE NOT AUTHORISED TO VIARY FROM THESE TERMS.