We hope that you are pleased with your purchase from Cactus 020 Ltd. However,
we understand that there are occasions when it is necessary to return goods to us.
Goods faulty on Arrival
If your goods are faulty on arrival, you have 14 days to inform us of the fault.
When the goods are returned to us and the fault has been verified, we'll issue
a full refund to you via your original payment method.
Please call us on 020 7493 1115 or email us with details of the suspected fault
and we will attempt to resolve the issues or give you instructions for
returning the items. Please do not send items back to Cactus without
getting authorisation as they will be refused at our logistics centre.
Goods damaged in transit
If your goods were damaged in transit, we request that you report it to us
within 7 days. If goods are visibly damaged on receipt, its best to sign
the delivery note accordingly. Once the damaged goods are received back
into our warehouse, we'll issue a full refund to you via your original
payment method. Please contact us with details.
Goods faulty within warranty period
If your goods develop a fault after 14 days,
then provided your product is within its warranty period (TWO years as
standard), you are entitled to a repair under warranty. In some cases, Cactus
can perform on board service but this only applies to items professionally installed by
an authorised installer and where a valid warranty form has been
completed and returned.
Please note that our used stock is sold with 3 months warranty only,
and therefore any claims under the warranty after 3 months of receipt
will be refused. Used stock is also excluded from the Distance
If you have changed your mind
If you have simply changed your mind about your order and you wish to
return your goods, then in line with the Distance Selling Directive (DSD)
you can do so provided you inform us of this decision within 10 days from
receipt. The goods must not be opened nor used and must be "as new" when
returned to us. Once you've informed us of your decision to return goods
under DSD, you have 28 days to do so at your own expense. Once goods are
received at Cactus, we'll issue a full refund for the cost of the
goods to your original payment method. Please note this policy does have
some limitations and does not apply to business customers. It also does not
apply to any special order products, software, electronic charts or spare parts.