buy from Cactus?
· FACT -You will not find a mail order catalogue with
more brands than Cactus.
· Cactus represent more marine electronics manufacturers.
· That means we are the company who can provide genuine
· Our senior sales people have a minimum of 15 years experience
selling marine electronics.
· They have also installed the kit so they can you tell
everything you need to consider. Few companies can match our
Owner or Cactus installation
· Most items we sell are suitable for owner installation
depending on your level of expertise, but if you don't have the
time or inclination then let us do it for you.
· We have engineers in most areas along the south coast
and our rates our highly competitive.
· Don't think because we are in London we are more expensive
than the local guy - in most cases we are actually cheaper!
accept the following methods of payment - cash, cheque and most
credit and debit cards -
· Due to security measures insisted on by our credit card processing company, payment for internet orders is taken at time of order.
For Telephone orders payment is generally taken at time of dispatch, unless it is a special order item where we will ask for a small deposit.
Some important advice - please read!
Cactus work very hard to provide a high level of customer service
and if you follow our simple advice we can ensure that your shopping
at Cactus is pleasant and stress free.
Please allow a reasonable time for ordering and delivery - although
we keep plenty of stock in our warehouse many marine electronics
manufacturers find it difficult to predict demand, so delivery
times can vary, particular during the season. Cactus will always
tell you if the product you are buying is about to change, so
there is there is no need to leave ordering to the last minute.
Buy PC software at least 2 weeks before you plan to use it. Loading
and configuring marine software is generally not straightforward,
often there are issues with unlock codes and drivers that can
take a few days to resolve, plus you might need to order additional
PC peripherals to make sure everything functions correctly.
· Because of the number of PC operating systems, navigational
applications, and electronic chart formats available, Cactus
is unable to provide telephone support for marine software. However,
Cactus provide a full in-house commissioning and setup service,
please ask the sales team for details.
When calling please give us plenty of information about your
boat and how you intend to use the equipment, even if you are
just phoning up for a price. This provides a useful check to
ensure you are purchasing the right product for you.
If you are ordering accessories or electronic charts, please
check compatibility with our sales team before ordering. Formats
and specifications change all the time so it is worth double-checking
even if you think you know what you need. This will avoid the
trouble and expensive of returning items that were incorrectly
If you have any comments or feedback on our service or the products
please contact us directly
and I will do my best to help.
Aftersales support and warranty
If, having read the manual and downloaded our online fault guide
you require further advice from our team you are welcome to call.
So that we can get to the bottom of the problem quickly, please
make a careful note of the make and model of the equipment concerned
and how you have it installed
Please note that because of the huge range of equipment we sell
we may have to research the problem and call you back
Again, to avoid unnecessary stress for you and sales team, please
ensure that you are fully familiar with your equipment well before
you want to use the boat.
· Try to check that your electronics systems work before
the boat goes back in the water - manufacturers are inundated
with warranty and returns work at the start of the boating season.
There is nothing more infuriating than having to wait for kit
to be repaired when you want to use it!
Manufacturers' guarantees vary considerable from 1 year "return
to us" cover, up to 3 years on site warranty. Our sales
team will be happy to confirm the manufacturer's warranty so
you are clear on the level of support you can expect in the future.