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Information |
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| Frequently Asked Questions |
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| 1. Where are you based? Can I come and see products being demonstrated? |
| The Cactus offices and showroom is based at Bridge Wharf, around 5 minutes walk from Kings Cross station in the heart of London. Customers are always welcome to come and visit us, but this is strictly by appointment only - please call first to let us know you're coming so we can ensure the equipment you want to see is available and that an expert is on hand to discuss your requirements. Although we have a fully equipped showroom with a good selection of working products we are not a traditional High Street shop. However, because we are office based we can operate in Central London and still offer the lowest prices and best deals to you. We are open from 9-5 Monday to Friday. Our experienced staff are on hand to provide assistance and advice - call us on 020 78 33 34 35 |
| last updated - 2007-06-18 00:48:36 |
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| 2. Where can you ship my order? |
| We use UPS as our courier and so we can ship your order virtually anywhere in the world. |
| last updated - 2007-06-18 00:28:10 |
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| 3. How much is shipping? |
| Freight charges are dependent on the total shipping weight and the delivery region. To find out how much shipping will cost, add the item/s to your basket and refer to the Shipping Costs infobox in the right hand column of the site, below the Basket infobox. Use the pulldown menu to select the country the goods will be shipped to. If you would like a quotation for shipping any of the items we offer for sale, please call us on 020 78 33 34 35. |
| last updated - 2010-01-04 09:08:19 |
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| 4. Do you sell liferafts/rope/shackles/anchors etc? |
| At Cactus we specialise in electronics and nothing else. Unlike other dealers who do a little of everything, we like to think that because we focus on our specific area of expertise we can offer you the best service if you're looking unbiased, knowledgeable advice on marine electronics. |
| last updated - 2007-06-18 00:39:03 |
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| 5. I can't see the product I'm looking for on your website. Can you supply it to me? |
| We currently list approximately 5000 products on cactusnav.com, but this represents a small fraction of our full product range from dozens of leading marine electronics suppliers. If you don't see the item you're looking for online, give us a call on 020 78 33 34 35 and tell us what you're looking for. |
| last updated - 2007-06-18 00:35:48 |
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| 6. Can you install the products I buy from you? |
| Cactus employ a team of highly skilled marine electronics engineers with at least fifteen years' experience in specifying, installing and configuring the full range of marine electronics equipment. For a competitive quote, contact us on 020 78 33 34 35. |
| last updated - 2007-06-18 00:41:39 |
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| 7. I am overseas customer will I have to pay any local taxes when goods arrive? |
| If you are within the EU then the price you pay Cactus includes UK VAT, there is nothing else to pay when the goods arrive.
Customers should remember that if they order from companies outside the UK like the US they will have to pay local sales tax and import duty.
This is the reason American sites sometimes look cheaper - however, once you factor in these costs they are often more expensive. |
| last updated - 2007-07-06 10:31:52 |
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| 8. I am an overseas customer will I have to pay UK sales tax? |
| If you live outside the EU then we can ship goods to you without UK Sales Tax.
If you are a private individual within the EU then you have to pay UK VAT but you will not have to pay any local taxes when the goods arrive.
If you order through a business with a valid EU VAT number then we can send the goods tax free.
We can also supply goods tax free to BFPO address, Vessels in Transit, Registered Fishing Boats, and other exempt sales, please contact us for more details.
We also offer tax free sales |
| last updated - 2007-07-06 10:31:09 |
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